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1. How can I prepare for a snow or winter weather event?

Plan ahead - be aware and get prepared! 

Make sure you have an emergency kit with extra food, water, supplies for children and infants, and medication. We also recommend you have an emergency kit for your vehicle with a bottle of water, flashlight, a blanket or thermal wrap, some cash and a few protein bars in case you get stranded.

We also recommend you only drive with good snow tires and stock up on salt, sand and other supplies before the snow begins to fall. 

We have additional information and resources available on our Winter Preparedness and Safety page.

2. How can I get up-to-date information from the City during a weather event?

During a snow or winter weather event, the City will publish information to the City’s social media channels, and you can always visit our Winter Wise webpage where will provide a link to a Service Update webpage when there is an extreme weather event.

3. Is there a manager I can speak to about my concerns?

During a snow event, all City staff are actively dealing with the event. 

We will forward your request on to a manager, but requests are addressed on a priority basis so it may be some time before you receive a response. 

We strongly recommend using our Snow Response Request Tool to report concerns.