Bylaw Enforcement

Good Neighbours Make Great Neighbourhoods

Bylaws are the rules that shape how our city community lives. 

Coquitlam is a community of inclusive neighbourhoods where residents like to do their part and contribute to our outstanding quality of life. Bylaws provide the tools to do this and help shape how our community lives.

We have designed this brochure to provide our residents with some general information on several of our most common bylaws that help us live together, get along and improve our standard of living. These bylaws support public safety and community harmony: Animal Control, Litter, Noise, Smoking and Unsightly Premises.

Below we have more details on the formal complaint process and how our department manages complaints. ​

Coquitlam's Bylaw Enforcement, Business Licensing & Animal Services Department is a part of the City of Coquitlam’s Legal Department and is responsible for Bylaw Enforcement. 

We investigate various allegations of bylaw contraventions and endeavor to resolve complaints through education and voluntary compliance wherever possible.

Bylaw Enforcement Officers enforce various bylaws and rules dealing with a wide-range of municipal regulations including these which are not listed above :

  • Unsightly Premises,
  • Street & Traffic (Parking),
  • Zoning,
  • Commercial Vehicles (trucks) 
  • Secondary Suites,
  • Smoking (download signs here)
  • Signs,
  • Business Licences, and more!

We provide services and take complaints for bylaw violations for the City of Coquitlam only.

Complaints & Enforcement

The City uses a variety of enforcement measures - ​our preferred method is to explain to people who are violating the City's bylaws, the need for the bylaws and, if possible, obtain voluntary compliance.

The Bylaw Enforcement Policy outlines a standardized approach in order to ensure investigations are prioritized in a uniform way, as well as to ensure a fair and efficient complaint process.​

Bylaw enforcement occurs through a tiered process of achieving bylaw compliance by means of:

  • Community education,
  • Voluntary compliance on a case by case basis,
  • Formal legal proceedings such as tickets, impoundments and/or court proceedings (if voluntary compliance is not achieved).

The City will not accept anonymous complaints. The City keeps the identity of every complainant confidential unless the complainant has agreed to be identified. When submitting a request for service, we ask that you have the exact address where the alleged violation has occurred. We are unable to attend complaints based on description of a house or area.

Strata Properties: if your complaint pertains to a strata property such as a townhome or mobile homes, you must forward your complaint to the management company or the strata council.  If you are not a resident of the strata property (i.e. you live at a neighbouring property), you may phone us for assistance.

Traffic Violations

For traffic violations, tickets may be issued without a previous warning. Drivers are expected to familiarize themselves with all street, traffic and parking laws and regulations. The City may also have vehicles towed if needed. Impoundment will be automatic where a vehicle is parked:

  • in front of a fire hydrant,
  • in a marked Fire Zone or Fire Lane,
  • over a pedestrian crosswalk,
  • blocking access to commercial or residential driveways, or
  • on a public street and is unlicensed.

If your vehicle has been impounded, please contact Coquitlam Towing at 604-939-6474.

Bylaw Tickets

Bylaw Enforcement Notices (Tickets) must be paid or disputed within 14 days of the ticket being issued or a deemed conviction will be entered and the full ticket amount will be due.

Ticket Disputes

Please note that we do not accept ticket disputes over the phone and the clerical staff operating the counters cannot address your disputes in person. All ticket disputes must be made in writing.

For a list of Coquitlam's bylaws, please use our Bylaw Search tool, or visit our Frequently Requested Bylaws page.

Contact Information

To report a bylaw complaint, please call Bylaw Enforcement at 604-927-7387 or 604-927-3085. If after hours, please leave a message and a staff member will be in touch with you.

All requests for service, including requests for enforcement/reports of bylaw contraventions, stray dogs or cats, deceased animals, dog attacks and illegally parked vehicles, among others, may be phoned-in to 604-927-7387. 

Concerns involving businesses, including Business Licensing and noise, zoning or the unsightliness of commercial/business properties, please call 604-927-3085.

We operate out of two offices:

Coquitlam Animal Shelter

500 Mariner Way, Coquitlam BC,  V3K 7B6
Phone: 604-927-7387
Fax: 604-927-7388
Email: bylaw_enforcement@coquitlam.ca

Reporting Hours: 
Monday - Friday 8:30 a.m. - 8:30 p.m.
Saturday, Sunday and Stat. Holidays 9:00 a.m. - 4:30 p.m. 

Coquitlam City Hall

3000 Guildford Way, Coquitlam BC V3B 7N2
Phone: 604-927-3085
Email: bylaw_enforcement@coquitlam.ca

Hours: Monday - Friday 8:00 a.m. – 5:00 p.m.
Saturday, Sunday and Holidays Closed