Coquitlam Current

Jul 09, 2015 Return to Headlines

Survey Says - Coquitlam Residents are Highly Satisfied

by Kevin Henkelman |

In April, over 500 Coquitlam residents participated in a telephone survey with Ipsos-Reid where they answered questions around quality of life, top of mind issues, City services, financial planning and community engagement.

Overall, Coquitlam residents are highly satisfied! For example:
  • 98% said they had a good quality of life;
  • 96% said they are satisfied with the level and quality of City services; and
  • 88% said they receive good value for their tax dollars (7% higher than the Lower Mainland average and 9% higher than the B.C. average).

So why is this information of interest to the City?

To ensure we’re making the best use of our budget and prioritizing our projects and our community’s needs, we undertake a thorough business planning process including our Strategic Plan, our Business Plan and our Financial Plan. 

The statistically-valid information from our survey tells us many things that help to inform our corporate planning. It shows us what we’re doing well, areas for improvement, or changing and emerging trends important to our residents.

We take great pride knowing that we’re providing good services to our residents, and take the areas for improvement very seriously. 

You can learn more about the Citizen Satisfaction Survey at coquitlam.ca/citizensatisfaction and you can learn more about our business planning process at coquitlam.ca/strategicplan.

And if you weren't one of the residents contacted for the telephone survey, you can always contact us to share your feedback. Contact Nikki Caulfield, Manager of Corporate Planning at ncaulfield@coquitlam.ca or 604-927-3910.