Street Maintenance

Street Maintenance Concerns

If you require street maintenance for any of the following, please contact Engineering Customer Service: 604-927-3500

Potholes

Potholes are caused by cracks in the pavement that allow water to undermine the road base.

Streetlight Outages

Before calling, please note if the streetlight is on a metal or wooden pole.  Lights on wooden poles belong to BC Hydro and will usually be repaired within 10 working days.  Lights on metal poles belong to the City and usually take up to 5 working days.  Both types of light problems should be called into the City of Coquitlam.

Dust Control on Gravel Roads and Lanes

The City looks after putting down dust control during the summer months.   This is usually done if there has been 10 days of dry weather and another 10 days of dry weather is predicted.

Grading of Gravel Roads and Lanes

The City regularly inspects and grades gravel roads and lanes.  Bad weather can often cause the surface to degrade faster than expected.  This will result in potholes and ruts.

Signs Down, Missing or Vandalized 

Before calling, please note the type of sign involved.  This helps to determine a priority for repairing the sign.

Sightline Obstructions

Sightline obstructions are hazards that block the view for traffic or pedestrians.  The most common is overgrown vegetation. Residents and property owner are responsible for avoiding hazards on their property.

Tips:

  1. Maintain a height of 2.45m (8 feet) for all vegetation
  2. Trim plants so that sign faces are always in clear view
  3. Check with the City before building new fences along the road
  4. Make sure there is 6 feet of clearance over top of sidewalks and pathways.

City staff carry out routine inspections. At this time, if any hazards are found, property owners will be notified in writing.  If you come across a sightline obstruction, please report it.

Sidewalk and Walkway Hazards

The City maintains a vast network of sidewalks and walkways. They are regularly inspected for hazards such as trip potential, obstructions, water ponding, and vegetation.

Hazards put the safety and property of individuals at risk. We encourage you to report any sidewalk safety concerns you may have. Remember it is better to be safe then sorry.

Snow & Ice

If snow or icing conditions are forecasted, the City mobilizes its fleet of trucks. Trucks may spray down a brine solutions to prevent ice. Brine is a mixture of salt and water which will stick to the road and prevent ice formation. If snowing, salt is laid down along with plowing to clear the roads. After a heavy snow fall, it may take up to 48 hours to clear roads. The City clears roads in an order based on the size and use. Arterial collection and bus routes are plowed first. Local roads and lanes are considered secondary.

In the event of cold temperatures or snow, be Winter Wise.

Pavement Rehabilitation Program

Coquitlam has a pavement rehabilitation program that prioritizes and determines the best strategy for renewing streets. Development of the annual program is a rigorous process that considers the condition of the pavement, planned street improvements, underground utility repairs, maintenance issues, safety issues, impacts to residents and planned years in advance.

Various treatments are applied to roads scheduled for rehabilitation, including:

  • Patching - to repair potholes that occur, normally after harsh winter conditions
  • Crack Sealing - to keep water from damaging the road’s structural base
  • Asphalt Overlay - an application of a thin asphalt layer on top of the existing road
  • Road Reconstruction - removal of old road surface, reconstruction of gravel road base and new asphalt pavement surface

Roads that have high vehicle volumes and greater speeds have a higher paving priority for safety reasons. The location of arterial streets and truck routes are shown in the map below.

Annual paving of local residential streets are normally grouped in neighbourhoods to reduce construction costs and impacts. Other local streets in poor condition are also assessed and scheduled for paving by need.

Local Area Service Program - Road Improvement Requests

Local Area Services (LAS) are construction works on public streets which are provided by a municipality at the request of property owners. The cost of the works is split between the City and the owners. Residents interested in adding street improvements not currently budgeted can petition the City on a 60% homeowner and 40% City cost-share basis through a Local Area Service (LAS) petition process. Local Area Service (LAS) projects are normally considered and implemented on a block by block basis.

Types of improvements include:

  • Concrete curbs and gutters  
  • Sidewalks (where feasible, with curb and gutter)

Procedure

To initiate a "local area service" in a neighbourhood, on a specific street, or in an area:

  • Contact the City of Coquitlam Public Work Liaison at 604-927-3515.
  • If a neighbourhood demonstrates interest in Local Area Service, the City will conduct a public opinion survey.
  • If there is a majority of interest, then the City will obtain a cost estimate for the work and proceed with the process as described below. 
  • Priority is given to areas where repaving is planned.
  • The current cost sharing is 60% homeowner and 40% City.

Petition Process

If the public opinion survey is positive, an "Official Petition" is mailed out to each property owner in area involved.

  • The petition will quote the cost allocated to each property. 
  • The "Official Petition" is certified if at least 50% of property owners representing at least 50% of the assessed value are in favour of the work.
  • A report is provided to Council showing results of the petition. 
  • If the project is approved, the work is tendered and awarded to a contractor.
  • In the following year, the owner of each property is sent an invoice for their share of the cost and can either pay the lump sum or opt for payment, with interest, over fifteen years added to their annual Property Tax Bill.

Local Area Service (LAS) Questions & Answers

The following are some Questions and Answers regarding Coquitlam’s Local Area Service (LAS) program.

Q: What percentage is the City’s and the property owner’s cost share?
A: The cost share is now 40% City, 60% Property Owner.

Q: How are the costs attributed to properties along a block?
A: Property owners are charged based on the length of the frontage of their property, with 75% relaxation for side yards.

Q: How much neighbourhood support is required for an Local Area Service project?
A: The Community Charter requires that a minimum of 50% of property owners, representing a minimum of 50% of land values sign a petition, for an Local Area Service project to be considered.

Q: How will Local Area Service projects be prioritized?
A: Local Area Service projects are prioritized based on:
    i) Coordinating Local Area Service curb and gutter work with repaving where the existing pavement is in poor condition; and
    ii) On a first come, first served basis.

Q: Our block is in a steep area.  How does this impact Local Area Service projects?
A: On streets where the front yards are steep, it is more challenging to construct curb and gutter.  In these cases alternate designs can be considered, such as "parking pockets" or narrowed streets with no parking on one side.  

Q: What are the costs of an Local Area Service project?
A: The cost of an Local Area Service project can vary significantly from block to block. City staff will prepare a design and a cost estimate, once the home owners on a block indicate that there is initial support for an LAS project.  As part of the formal petition, property owners will be provided with the cost of the project, so they can use this information to decide whether or not to support the project.

Q: What are the repayment options for property owners?
A: For Local Area Service projects that go forward, each property owner has the option of paying their share of the cost up front as a lump sum, or in payments (interest and principle) over time (typically a 15 year period).

Q: I already have a curb and gutter along my property - will I get charged for more curb and gutter?
A: In cases where a property already has a curb in place, the owners of that property will not be included in the petition process, and will not be assessed any of the costs of an Local Area Service curb and gutter project.  

Q: Will sidewalks be included in the Local Area Service project?
A: In blocks where the City's Strategic Transportation Plan has indicated that a sidewalk is needed, the sidewalk would typically be included in the Local Area Service project.

Q: Is LAS done in areas that are undergoing redevelopment?
A: In blocks where redevelopment (i.e. significant subdivisions, rezonings, etc.) is anticipated in a short timeframe, Local Area Service projects would typically not be supported as these improvements would typically be part of the redevelopment.  

Q: What is meant by “Local Area Service projects are considered on a block by block basis?”
A: Local Area Service projects are usually considered by all property owners within a block, and constructed in segments that are one block long.  In other words, Local Area Service projects are not normally considered for only portions of a block.  An exception to this would be on blocks where some of the street already has curb and gutter, and the Local Area Service project is completing the curb and gutter for the block.

For more information on the Coquitlam Local Area Service Program, contact the City’s Public Works Liaison at 604-927-3515.

Engineering & Public Works Customer Service

Engineering Emergency Services for Water, Sewer and Roads

24 Hours a Day, 7 Days a Week

Phone: 604-927-3500

If this matter is urgent, please call our Engineering and Public Works Customer Service line at 604-927-3500 (24 Hours / 7 Days a Week).

Engineering Customer Service Email: epw@coquitlam.ca

Please Note - The Engineering and Public Works email address is only monitored during regular business hours (Monday to Friday:  8:00 a.m. - 5:00 p.m.).​