Winter Wise Program

The information on these pages will help you understand the City's responsibilities and priorities and learn more about your responsibilities and what you can do to prepare so you enjoy a comfortable and safe winter season - be that wind, rain, and snow.  

Rain / Flooding Updates

Detailed information will be made available here on the status of City activities during an ice, snow and rain event. That information includes a situation assessment with areas of concern identified and a description of the City's response priorities. This information will be updated regularly during ​winter weather events.

Rain / Flooding Update - Oct. 18, 2017 - 4 p.m.

  • Projected heavy to moderate rainfall for the next four to six hours.
  • No wind warnings at this time.
  • Staff have been dispatched to do drainage zone checks and respond to flooding and pump station issues.
  • One road closure currently at Schoolhouse & Brunette. Warning signs at Schoolhouse & King Edward to warn of pooling water.
  • Please remember to clear all catch basins of leaves, if possible.

Snow Removal Priorities & Snow Removal Routes

City's snow removal routes:

Priority 1 - maintain accessibility for emergency vehicles and transit vehicles on collector, arterial and emergency and bus routes that connect major sections of the community.

Priority 2 - maintain safe travel routes and accessibility for vehicles on non-arterial and collector routes that provide access to school sites, community care facilities, fire stations, hospitals, police stations, and the central business district. Included are subzones that contain a high percentage of local roads with grades in excess of 10%.

Priority 3 - maintain safe travel routes and accessibility for vehicles on all remaining routes not identified as primary or secondary routes.

Read and understand how snow removal priorities are established.

Subzones and Grades

Frequently Asked Questions

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  • Outdoor Skating

  • Flooding

  • Change To Cart Set-Out Guidelines During Snow Event

  • Snow Removal on Sidewalks

  • Parking When It Snows

  • Ice on City Ponds & Lakes

  • City Facilities During a Snow Event

  • Weather Forecast Updates

Engineering & Public Works Customer Service

Engineering Emergency Services for Water, Sewer and Roads

24 Hours a Day, 7 Days a Week

Phone: 604-927-3500

If this matter is urgent, please call our Engineering and Public Works Customer Service line at 604-927-3500 (24 Hours / 7 Days a Week).

Engineering Customer Service Email:

Please Note - The Engineering and Public Works email address is only monitored during regular business hours (Monday to Friday:  8:00 a.m. - 5:00 p.m.).​