News Flash

City News

Posted on: March 20, 2020

Coquitlam Will Not Enforce March 31 Utility Bill Deadline

COQUITLAM, B.C., March 20, 2020 – Coquitlam property owners struggling with the financial impacts of the COVID-19 pandemic now have extra time to pay their 2020 Utility Bill.

Coquitlam Council recognizes the extraordinary circumstances created by the pandemic, and the financial challenges these circumstances may be creating for some residents and businesses. Based on this recognition, the City will not enforce the five per cent penalty for late Utility Bill payments received after March 31. The penalty will apply to amounts unpaid at Sept. 30.

City Actions to Minimize COVID-19 Impact 

The reprieve on Utility Bill late fees is one of several actions the City has taken to help minimize the impact of COVID-19 on Coquitlam residents.

With a focus on measures that will help slow the spread of the virus, Coquitlam has closed all City facilities to the public, temporarily closed playgrounds, enhanced the cleaning protocols in its public washrooms, put in place work protocols to support social distancing and the health and safety of City staff, and cancelled all recreation programs and City facility rentals.

ONE PASS memberships are being extended, and refunds for cancelled programs and rentals are being issued automatically.

In response to the direction of the health authorities, who advise that social distancing is “an important line of defence for us all,” Coquitlam is now increasing communications to reinforce this message. Over the next few days, residents will see social media messaging, and signage in City parks and along our trails reminding our community to be safe and maintain social distancing.

Options for Utility Bill Payment

Coquitlam property owners have a number of options to pay their Utility Bill, including:

  • Online debit or credit card payments through www.coquitlam.ca/utilitypayment;
  • Online banking through most major financial institutions using the five-digit account number at the top of the bill;
  • Mailing a cheque (post-dated accepted) to City Hall, 3000 Guildford Way, Coquitlam B.C., V3B 7N2; or
  • Dropping off a cheque at a City Hall drop box, at the main entrance facing Burlington Drive or in the underground parking area.

Payment options are provided on the Utility Bill and at www.coquitlam.ca/utilitypayment. An installment program is also available for next year’s bill.

Be Informed
For up-to-date information regarding the COVID-19 impacts to City facilities, programs, services and events:

Coquitlam residents are also encouraged to follow the City of Coquitlam on social media (Facebook and Twitter) and to download the CoquitlamConnect mobile app for City updates.

For more information on COVID-19, including updates, answers to frequently asked questions, and translated information, please consult the following resources:

Media contact:
Graham Stuart
Public Information Officer
Emergency Operations Centre
City of Coquitlam
604-927-4359
Email Emergency Operations Centre

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