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We are currently using a dated recreation software application that is being discontinued by the vendor. This has provided us with an opportunity to move to a modern system to better meet the needs of our customers.
New System Features
If you have registered for a program, booked a room or purchased a membership at any Coquitlam Parks, Recreation and Culture facility in the past two years, your customer profile will be transferred to the new system.
You should have received an email from PerfectMind with a link to verify your new account. The link will take you to our new registration software page, cityofcoquitlam.perfectmind.com. You must verify your new account before registering online for spring and summer programs.
If you have never registered with the City before, or haven’t within the past two years, you will need to create an account to register for programs. New accounts can be created on or after March 4.
If you do not have an account, simply click the “Create an Account” link on the login page.
For step-by-step instructions you can watch the online tutorial or read through our Client Support Manual (PDF).
To login to your account, visit the City’s PerfectMind website.
If you have forgotten your password, simply use the ‘forgot password’ link on the login page. A temporary password will be sent to the email address we have on file within a few minutes. The email will be sent from PerfectMind. If you don’t receive an email, be sure to check your spam folder just in case.
When logging in using this temporary password, you will be prompted to replace it with a permanent password.
Our new system meets the industry standard for encryption and security measures to protect people’s personal information. Should you choose to save your financial information for easy and fast transactions, your credit card information is encrypted and secure in our system.
At the same time, we strongly encourage you to choose a strong password and be diligent in protecting your personal information and account details. More information visit Coquitlam’s Privacy Policies page.
No. You can still search programs and see program availability at coquitlam.ca/registration. All new spring and summer programs (for May to August) will be online by Wednesday, March 11. However, if you would like to register for a program, you will need to have an online login.
In order to register online, you will need an online login which requires an email address. You do not have to use your main email address; any email address will work. However, this is where all correspondence will be sent including password reset emails, registration confirmations, receipts, etc.
Yes, you will still be able to register in person at many of our recreation facilities or over the phone during customer service call centre hours.
Phone registration hours:
Payment can be made by Visa, MasterCard or American Express.
In-person registration available at:
Registration hours and locations will be fully operational once the spring/summer registration period opens. To register for programs starting in March, register over the phone or in person at Poirier Sport and Leisure Complex or Pinetree Community Centre. Learn more on the Registration page.
Yes, one of the features of this new system is that you can see and manage your own information. This includes:
You will not be able to register for a program that is full, but you can add yourself to a waitlist. If a space opens for that program or additional sessions are added, you will be contacted by phone. If we are unable to reach you, your space may be given to the next person on the waitlist. You have 24 hours to respond to a waitlist notification. Placement on a waitlist does not guarantee a spot.
You have successfully registered for a program, class, or activity when you click the “Checkout” button on the payment screen. You will receive a confirmation email with all of the details. You can also view your current registrations by clicking on the “My Profile” button found at the top left and navigating to your schedule.
View your current registrations by clicking on the “My Profile” button found at the top left and navigating to your schedule.
Yes, customers can withdraw from courses online; however, some courses do not allow online withdrawals. If you experience problems, please call our customer service line (604-927-4386) for support. We’re available Monday through Friday, 8:30 am to 6 pm, Saturday and Sunday, 10 am to 2 pm (except statutory holidays).
To withdraw from a program online:
If you have credit on your account, you will see this during checkout. The credit will show as a payment option, and you can choose to use the credit, or to leave it on your account for a future transaction. Please note that the credit does not show on your “My Info” tab, but only shows during checkout.
To have someone removed from your account, simply email customer service.
Yes, you can use your gift card online. During check-out, you will need to enter in the gift card number exactly as shown on the card, including symbols (e.g. %099999999999?).
Our current database has accumulated client profiles that were obsolete or incomplete. To ensure that we only bring in current and accurate information into our new recreation software, not all accounts have been transferred into the new system.
Visit the City’s PerfectMind website to create a new account.
There is a possibility of having multiple accounts using different email addresses. If you think this might be the case, please contact a customer service staff to have the accounts merged. In the case of a merge, staff will resend the up-to-date login information.
If you have any questions or issues setting up your account, please email customer service.