Why did you switch to a new registration system?

We were using an outdated recreation software application that was being discontinued by the vendor. This provided us an opportunity to move to a modern system to better meet the needs of our customers.

New System Features

  • User-friendly —  The user-friendly system allows you to register for programs on your computer, tablet or smart phone at any time of day.
  • Use an email address and personal password to sign in. No more Client ID or Family PIN number to remember.
  • A family account feature lets you keep track of your whole family’s activities and schedules in one place.
  • Track your activity history and more at your fingertips in your personalized account.
  • Robust search functions will allow you to search for an activity by keyword, age, day, time or location.
  • View the availability of a class and immediately book online.

Show All Answers

1. Why did you switch to a new registration system?
2. Will I need to create an account?
3. How can I get an online login?
4. Where do I login?
5. I have a login but forgot my password?
6. Is my personal information secure?
7. Do I need to have an account to search for programs or view availability?
8. I want to register online but don't want to give my email address, what do I do?
9. What if I don't want to provide an email address?
10. I don't want to register online; can I just register in person or over the phone?
11. Can I manage my own information in this system?
12. If the program is full, how do I add myself to the waitlist?
13. How do I know when I’ve successfully registered for a program?
14. How can I view my schedule?
15. Can I withdraw from a course online?
16. How can I see the credit on my account?
17. How can I remove someone from my account?
18. Can I use a Coquitlam Parks, Recreation and Culture gift card online?
19. I have previously held an account with the City of Coquitlam, but I can't login.
20. I have an account, but I can't see the course I registered for.