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Indoor Rec Facility Reopening

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1. Why are you reopening indoor facilities now?

Coquitlam’s gradual reopening has been guided by its four-stage Phased Reopening Framework, developed with health and safety as the priority and careful consideration of staffing, financial and other impacts.

Based on B.C.’s Restart Plan and direction from the Provincial Health Officer, the City is proceeding with Stage 3 of its reopening plan that will allow pre-registered access to recreation at arenas, indoor pools, community centres and other facilities.

2. Why do I have to pre-register?

Use of recreation facilities is by pre-registration only to limit capacity and ensure physical distancing, with enhanced cleaning and other measures to protect the safety of staff and the public.

Pre-registration is available 24 hours prior to sessions at coquitlam.ca/registration.

• Online registration is available 24 hours a day, seven days a week.
• Phone-in registration is at 604-927-4386 weekdays 8:30 a.m. to 6 p.m. (except for
  statutory holidays) and Saturdays and Sundays 10 a.m. to 2 p.m.

3. What should I expect when I come to a facility?

When you come to one our facilities, you’ll notice that things are a bit different. The only public allowed inside will be registered patrons, and we have assigned different entrances based on the type of activity to ensure we can limit the number of human interactions and reduce potential risk of exposure to COVID-19. Details are available at www.coquitlam.ca/registration and a map of Poirier Sport & Leisure Complex is available here.

All registered user will be asked to NOT loiter in the facilities. There will be queues for arrival, and once a facility user has finished their session, staff will be requesting them to leave promptly. 

4. Do I have to pay for parking?

At this time, there are no changes to our paid and unpaid parking lots. If you’re parking at a facility, look for the parking signage and follow the rules accordingly.

5. What safety measures do you have in place?

The City has worked to provide the community with safe recreational options gradually reintroducing activities and facilities while looking at best practices and guidelines from other cities, WorkSafeBC, Fraser Health and the Provincial Health Officer, the British Columbia Recreation and Parks Association (BCRPA), and other recreation organizations.

Staff will closely monitor the transition to Stage 3 to ensure activities can be expanded or contracted as necessary based on demand and public safety.

Each site has a safety plan including:

• Training of staff;
• Use of appointments and registration to ensure physical distancing;
• Physical alterations to ensure distancing, such as Plexiglas barriers, signs and floor markings;
• Changes to practices and programs to reduce touchpoints and ensure distancing;
• Limiting group sizes and adjusting locations as necessary; and
• Enhanced cleaning of touchpoints.

The City’s plans are flexible – they may be scaled back or modified to protect public health, or they may be gradually expanded based on safety and demand.

6. Where do I enter the facility?

Each facility has assigned different entrances for the type of activity to ensure we can limit the number of human interactions and reduce the potential risk of exposure to COVID-19.

Please see the maps on the Registration web page: coquitlam.ca/registration. When you arrive, line up in your assigned queue. 

7. How long are sessions?

PSLC Weight room

• The public will be able to book eight 1-hour timeslots during hours of operation.
• For the first four weeks, ten spaces per 1-hour time slot will be available to book.
• After each 1-hour timeslot for patrons, 30 minutes will be reserved for staff to fully disinfect all equipment.

CCAC Weight Room and Fitness Room

• The public will be able to book 1-hour time slots during hours of operation.
  • Equipment has been removed from the weight room and distributed between the weight room and fitness/multipurpose room to allow for sufficient distance between elements.

8. Can I use the washroom at the facility?

Yes, but please note not all washrooms are open. There will be designated washrooms in each facility.

9. Can I use a changeroom at the facility?

Changerooms will be closed in August; users will be expected to wear swimsuits and/or workout clothing to and from the facility.

10. Can I eat at the cafe?

No, the café at Poirier Sport & Leisure Complex and City Centre Aquatic Complex will not be open in August and September.

11. Why do I have to leave right after my class?

Users will be asked to leave promptly after their session to allow time for cleaning before the next group.

12. Is it safe to swim in the pool?

Based on information from the BC Centre for Disease Control, there is no evidence COVID-19 can be spread to people through the water in pools, hot tubs, spas or water play areas.

13. Why isn’t the sauna open? (steamroom, hot tub, water features, etc.)

Our goal is to provide users access to our facilities to get exercise and recreation and, at the same time, ensure attendees are able to maintain safe physical distancing, and ensure staff have the ability to do a thorough and timely cleaning after scheduled uses. The decision to not open the sauna steamroom, hot tub, water features, etc. was made as the use of these additional amenities and features prevents us from managing those constraints.

14. Can I rent helmets and skates?

As of Sept. 8, we’re opening a modified skate shop at PSLC for skate and helmet rentals (free rentals with registration).  

15. When will the pavilions be open?

Dogwood and Glen Pine Pavilions are now open. Activities available include registered programs, activity groups and pre-registered drop-in fitness classes. Visit the facility web pages for hours of operation and more information.

16. When will all facilities reopen?

Coquitlam’s gradual reopening has been guided by its four-stage Phased Reopening Framework, developed with health and safety as the priority and careful consideration of staffing, financial and other impacts

Stage 4 calls for the full resumption of services and will rely on direction from the Provincial Health Officer and B.C.’s Restart Plan. More details can be found at www.coquitlam.ca/covid19.

17. When does my ONEPASS Membership extension begin?

At this time, ONE PASS memberships are not valid for pre-registered drop-ins.

Pre-registered Drop-in Fees

• $1 for child/youth and senior
• $2 per adult
• $5 per family (group of 6)

Monthly ONE PASS fees were suspended when recreation facilities closed on March 17. Initially, memberships for passholders who had paid a year in advance were to be extended for the equivalent of the closure period and, in addition, the City was providing a refund based on the closure date upon request. We are currently reviewing the One Pass.

18. What is the best way to access the most up-to-date information?

To ensure you can sign up for the activities you are interested in and keep up-to-date on
ongoing course offerings and the latest updates, please do the following:

• Sign up to use our online registration system at coquitlam.ca/registration
• Subscribe to our PRC E-news Newsletter to receive bi-weekly updates at coquitlam.ca/enews
• Follow us on our social media channels; Facebook, Twitter, and Instagram.

19. Can I rent space in the facility for my team to play?

All user groups must have a Return to Play plan approved by their Provincial Sport Association. The usual time allocated to groups will be reduced to 75% to allow sufficient time for enhanced cleaning between users.

20. I'm not ready to return to indoor facilities yet. Are you still offering virtual programming?

We know many people want to keep fit from home and we will continue to provide both free and fee-based options. Visit coquitlam.ca/registration and click on the Virtual Programs link for details.

21. Are you producing a Program Guide for the fall?

We will not be publishing a Program Guide for our fall programs because we need to take a gradual approach to ensure activities can be expanded or contracted based on demand and public safety. Moving forward, we will launch programs on a monthly basis. You can find important program information at coquitlam.ca/registration.