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1. Why do I have to pre-register?

Use of recreation facilities is by pre-registration in order to limit capacity and ensure physical distancing, with enhanced cleaning and other measures to protect the safety of staff and the public.

Registration for drop-in activities is available 48 hours in advance at coquitlam.ca/registration and must be prepaid online or by phone. If you need to cancel you must do so a minimum 24 hours before the start of the session.

• Online registration is available 24 hours a day, seven days a week.
• Phone-in registration is at 604-927-4386 weekdays 8:30 a.m. to 6 p.m. (except for
  statutory holidays) and weekends 10 a.m. to 2 p.m.

2. What should I expect when I come to a facility?

When you come to one of our facilities, you’ll notice that things are  different. The only public allowed inside is registered patrons, and we have assigned different entrances based on the type of activity to ensure we can limit the number of human interactions.

All registered users will be asked to NOT loiter in the facilities. There will be queues for arrival, and once a facility user has finished their session, staff will ask them to leave promptly. 

Please note that the City of Coquitlam, consistent with the Provincial Health Officer (PHO) recommendations, expects that all people entering City facilities wear a mask.

3. What safety measures do you have in place?

The City has worked to provide the community with safe recreational options gradually reintroducing activities and facilities while looking at best practices and guidelines from other cities, WorkSafeBC, Fraser Health and the Provincial Health Officer, the British Columbia Recreation and Parks Association (BCRPA), and other recreation organizations.

Staff will closely monitor the transition to Stage 3 to ensure activities can be expanded or contracted as necessary based on demand and public safety.

Each site has a safety plan including:

• Training of staff;
• Use of appointments and registration to ensure physical distancing;
• Physical alterations to ensure distancing, such as Plexiglas barriers, signs and floor markings;
• Changes to practices and programs to reduce touchpoints and ensure distancing;
• Limiting group sizes and adjusting locations as necessary; and
• Enhanced cleaning of touchpoints.

The City’s plans are flexible – they may be scaled back or modified to protect public health, or they may be gradually expanded based on safety and demand.

4. How long are sessions?

PSLC Weight room

• The public will be able to book eight 1-hour timeslots during hours of operation.
• For the first four weeks, ten spaces per 1-hour time slot will be available to book.
• After each 1-hour timeslot for patrons, 30 minutes will be reserved for staff to fully disinfect all equipment.

CCAC Weight Room and Fitness Room

• The public will be able to book 1-hour time slots during hours of operation.
  • Equipment has been removed from the weight room and distributed between the weight room and fitness/multipurpose room to allow for sufficient distance between elements.

5. Can I use the washroom at the facility?

Yes, but please note not all washrooms are open. There are designated washrooms for use in each facility.

6. Why do I have to leave right after my class?

Users will be asked to leave promptly after their session to allow sufficient time for cleaning before the next group arrives.

7. Is it safe to swim in the pool?

Based on information from the BC Centre for Disease Control, there is no evidence COVID-19 can be spread to people through the water in pools, hot tubs, spas or water play areas.

8. Why isn’t the sauna open? (steamroom, hot tub, water features, etc.)

Our goal is to provide users access to our facilities to get exercise and recreation and, at the same time, ensure attendees are able to maintain safe physical distancing, and ensure staff have the ability to do a thorough and timely cleaning after scheduled uses. The decision to not open the sauna, steamroom, hot tub, water features, etc. was made as the use of these additional amenities and features prevents us from managing those constraints.

9. Can I rent helmets and skates?

Yes, we’ve opened a modified skate shop at PSLC for skate and helmet rentals (free rentals with registration).  

10. When does my ONEPASS Membership extension begin?

At this time, ONE PASS memberships are not valid for pre-registered drop-ins.

Pre-registered Drop-in Fees

• $1 for child/youth and senior
• $2 per adult
• $5 per family (group of 6)

Monthly ONE PASS fees were suspended when recreation facilities closed on March 17. Initially, memberships for passholders who had paid a year in advance were to be extended for the equivalent of the closure period and, in addition, the City was providing a refund based on the closure date upon request. We are currently reviewing the One Pass.

11. What is the best way to access the most up-to-date information?

To stay up-to-date on the latest information, please do the following:

• Sign up to use our online registration system at coquitlam.ca/registration;
• Subscribe to our PRC E-Newsletter to receive bi-weekly updates at coquitlam.ca/enews; and
• Follow us on our social media channels; Facebook, Twitter, and Instagram.

12. Can I rent space in the facility for my team to play?

Yes, please email Rental Bookings for more information. 

All user groups must have a Return to Play plan approved by their Provincial Sport Association. The usual time allocated to groups will be reduced to 75% to allow sufficient time for enhanced cleaning between users.

13. I'm not ready to return to indoor facilities yet. Are you still offering virtual programming?

Yes, we’re offering free and fee-based virtual programming. Visit coquitlam.ca/registration and click Register for Programs. In the keyword bar on the left-side, search ’Virtual’ to view the virtual programs offered this season. 

Also, check out the CoquitlamSPIRIT Fitness at Home tile for free workout videos for all ages and fitness levels.