Citizen Satisfaction Survey

home-alertCOVID-19: Things are evolving daily and the page below may not be current, get the latest updates on City facilities, services and programs at coquitlam.ca/covid19.

Note also that many services are available online to continue to serve the community at this time.

​Last winter, the City of Coquitlam participated in an annual Citizen Satisfaction Survey.

The survey, conducted by Ipsos-Reid, asked a range of questions around quality of life, important issues, City services and financial planning. The survey also included information about communication and community engagement. The statistically-valid results provide sound insight into what the City is doing well, areas for improvement, and changing or emerging trends.

On the whole, Coquitlam residents are highly-satisfied:

  • 98% said they have a good quality of life;
  • 9​​6% said they are satisfied ​with the services provided by the City;
  • 8​8% said they receive good value for their tax dollars.

The results of the survey help to inform future corporate planning processes, including budgeting, strategic planning and business planning.