Using Technology to Support a Smart City

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Note also that many services are available online to continue to serve the community at this time.

What is a Smart City?

Smart cities are innovative places that use technology and data to create safe public spaces and improve how citizens move around, live and play, work and learn, participate in society, and interact with nature.

Examples include better city planning and the use of technology to create greener buildings, smart roads and energy systems, and advanced digital connections for homes and businesses. 

How is Coquitlam currently using technology to enhance community life and City services?

  • secure web portal for City of Coquitlam accounts such as utilities, property taxes and dog licences
  • Viewpoint online community survey panel
  • Council Meeting webcasts and online agendas and minutes
  • eServices for online payments, renewals, program registration and permit application
  • Free WiFi in City parks and civic facilities, including City Hall, Poirier Sport & Leisure Complex and City Centre Aquatic Complex, with more locations being added during the summer and fall of 2019 | WiFi Map
  • LED street lights
  • Public safety cameras
  • Solar-powered mobile device charging station in Spirit Square
  • Traffic management systems
  • GPS fleet management system on service vehicles
  • Online building inspection booking tool and mobile building inspections
  • State-of-the-art QNet fibre optic network
  • Qthe Map-Web interactive City map to find zoning information, area plans, parks, City facilities, utility data and property information
  • Virtual Reality for planning future development, allowing City staff, Council and the public to take realistic walkthroughs of proposed developments and how they fit into the neighbourhood and with each other. View the demo video.
  • Community Information Hubs with tourism, city and wayfinding information, starting with a pilot outside the Lafarge Lake-Douglas SkyTrain station to be launched in early summer. View the demo video

Technology Roadmap

Coquitlam’s Technology Roadmap is high level strategic document that will guide how the City will choose and use technology to improve its business functions, operational efficiency and services to the community in the coming years.

Work on the plan started in 2016 with a view to making sure the most effective technology is being used, and meeting the City’s needs now and into the future.

Presented to City Council in February 2018, the Techonology Roadmap will also help the City navigate the rapidly-changing world of technology by providing a method to identify, evaluate, prioritize and implement new solutions as they become available or cost-effective.

Initiatives are grouped under six technology-enabling strategies that reflect the City’s operations, Strategic Plan and feedback from the annual Ipsos Reid Citizen Survey:

  1. Improve citizen services and customer experience
  2. Develop smart transportation solutions
  3. Maintain public safety and security
  4. Improve operational efficiency and productivity
  5. Empower staff to be better at what they do
  6. Migrate towards a “smart city” (a city that collects and uses electronic data to be more efficient and effective

Development of the Technology Roadmap included extensive research, a close look at staff technology use and needs, a community survey, input from the Youth Council.

Coquitlam Technology Strategy

Coquitlam’s Technology Strategy provides a framework for growing Coquitlam’s technology sector and outlines the direction needed to enhance the economic impact of this sector.

Contact Us

For further information on Coquitlam's Smart City initiatives, contact:

Danny Bandiera
Manager Information & Communication Technology
Phone: 604-927-3601