Feb 05, 2019 Return to Headlines

Coquitlam Targets Red Tape to Improve Efficiency

by Rebecca Vaughan |

COQUITLAM, BC, Feb. 5, 2018 – Coquitlam cut red tape, streamlined processes and improved efficiency in 11 areas last year as part of its ongoing effort to hone the City’s services.

The improvements stemmed from the work of the Business Improvement Committee, which was started in 2010 and looks for ways to deliver services in the most user-friendly, efficient and effective way.

Almost 80 Improvements Completed in 2018
The committee has completed 377 initiatives to date, with 79 items tackled in 2018, including the following:

  • Reviewing and updating the City’s Boulevard Maintenance Bylaw and related policies for clarity;
  • Creating an online request system for snow removal;
  • Designing and updating wayfinding and signage in the City’s parks;
  • Implementing contract management software to better track service provider contracts; and,
  • Updating the content and products used to share information with clients in community and development planning;

Coquitlam’s Stop Doing List Leads to Business Process Efficiencies
As part of the 79 items completed in 2018, 68 items were added to the City’s growing “Stop Doing List” of activities that can be stopped, reduced in scope or done differently, including:

  • Streamlining the garbage cart tracking process by better integrating software systems while decommissioning older, outdated systems;
  • Eliminating over 26,000 sheets of paper annually by modernizing the pay period process;
  • Right-sizing the Parks, Recreation & Culture Services program guide distribution, decreasing cost and materials; and
  • Creating a Health and Safety training calendar for strategic course offerings, allowing managers to better plan around legislatively required training.

More Business Improvements Planned for 2019
On Feb. 4, City Council approved the committee’s 2019 work plan, which includes:

  • Seeking service improvements in areas such as ticket adjudication, fleet services, and tax payments;
  • Reviewing the Spirit of Coquitlam Grant process;
  • Acquiring new software to better manage digital assets and space planning; and
  • Developing new electronic tools for staff recruitment.

Media contact:
Graham Stuart
Manager Corporate Planning