Feb 05, 2019 Return to Headlines

Survey Says Coquitlam Residents Highly Satisfied

by Michelle Frilund |

COQUITLAM, BC, Feb. 5, 2019 – The results of Coquitlam’s annual Citizen Satisfaction Survey are in and, once again, residents have given the City high marks.

The statistically-valid survey, conducted by Ipsos-Reid, asked a range of questions around quality of life, important issues, City services and financial planning. The survey also asked questions around communication with the City and civic engagement.

Survey Highlights
Highlights from the survey results include: 

  • 98% of residents say they have a very good or good quality of life in Coquitlam (notably, this is up 19 percentage points from a decade ago);
  • 94% of residents are satisfied with the services provided by the City;
  • 88% of residents say they receive good value for their municipal tax dollars (higher than both the regional and provincial norms); 
  • 49% of residents supported tax increases to maintain or expand services.

Top-of-mind Issues
Transportation-related issues continue to be the number one issue for Coquitlam residents. This most often includes concerns around traffic congestion as well as the quality and level of public transportation. 

Affordable housing continues to be a growing concern for residents. However, adding complexity to this issue, while residents placed a high importance on improving housing affordability, they also pushed back against the type of growth and development that might improve affordability.

About the Citizen Satisfaction Survey
The Citizen Satisfaction Suvey questioned 500 respondents with a randomly selected representative sample of Coquitlam residents aged 18 years or older. The data was then weighted to ensure a representative distribution between ages, genders and neighbourhoods that reflects the actual population of the community according to 2016 Census data.

The results of the Citizen Satisfaction Survey help inform future corporate priorities and planning processes including budgeting, strategic planning and business planning.
For more information or to read the complete survey results visit www.coquitlam.ca/citizensurvey.

Further Opportunities for Input
The Citizen Satisfaction Survey also indicated that the majority of Coquitlam residents are seeking online opportunities to provide input on the issues that matter to them. 

Those looking for for additional ways to have a say about what’s happening in Coquitlam are encouraged to sign up for Viewpoint, the City’s online survey community.
Through Viewpoint, Coquitlam residents can anonymously provide their opinion on City issues, plans and services. Viewpoint panel members are invited to participate in an average of two surveys per month and can choose to respond to all topics or just those that interest them, and all answers are confidential. For information or to sign up, visit www.coquitlam.ca/viewpoint.

Media contact: 
Graham Stuart
Manager, Corporate Planning