Complaint Process

To report bylaw contraventions that  occurred in Coquitlam only such as dogs running at large, dog attacks, barking dogs, dogs off leash, as well as to report violations of other bylaws, you can call, email, mail, or send a fax to Bylaw Enforcement.

You must identify yourself when making the complaint as we do not accept anonymous complaints. The City keeps the identity of every complainant confidential unless:

  • the complainant has agreed to be identified; or
  • the matter has resulted in tickets being issued to the offender, and the complainant is required to provide a statement or evidence at adjudication; or
  • the matter has resulted in prosecution, and the complainant is required to testify in court. If the matter were to go to court or result in tickets, we would contact you and ask if you are prepared to testify in court, or have your evidence used at adjudication. Should you decide that you did not want your information disclosed, you will remain completely anonymous, but in so doing, you withdraw your complaint.

When submitting a request for service, we ask that you have the exact address where the alleged violation has occurred. We will not attend complaints based on description of a house or area. You may use QtheMap, a handy tool provided by the City of Coquitlam, to determine an address of a particular location.

If your complaint pertains to a strata property (such as a townhome) or mobile homes, you must forward your complaint to the management company or the strata council.

Will the City send me a reply for my complaint?

The Bylaw Officers try to follow-up with complainants but this may not always be possible due to workloads.  We kindly ask for your patience as we prioritize our enforcement activities.  Should you wish to speak to an officer you may call us.

The City will generally not call complainants back if the complaint is related to routine matters such as parking, dogs running at large, or requests for patrol of off-leash parks.

Reporting Strays

If you see a stray dog, please call the Coquitlam Animal Shelter at 604-927-7387 (604-927-PETS). After Shelter hours call City Hall Customer Service at 604-927-3500. Also call the Shelter during reporting hours to report dead animals on the road. 

What information should I provide when reporting a stray?

  • Where you found or last saw the stray
  • Time of Day
  • Description of animal
  • Provide your best guess if you think you know the owner of that animal

Will the Shelter come and pick up stray animals?

The Shelter will pick up stray dogs; however, stray cats must be brought into the shelter.  Shelter staff will collect stray cats if you are unable to bring them to the shelter and you have them contained, for example in your garage, home, or in a crate/container.

Reporting Hours

Monday to Friday - 8:00 a.m. to 8:30 p.m.
Saturday, Sunday and Statutory holidays - 9:00 a.m. to 4:30 p.m.

After hours, an answering machine will be in place. Please leave a message and shelter staff will return your call the next working day. If your call is an emergency related to a vicious dog, please call the non-emergency RCMP number at 604-945-1550 or the 24hr Engineering Customer Service number at 604-927-3500.

Coquitlam Animal Shelter

Phone: 604-927-7387 (604-927-PETS)
Fax: 604-927-7388
500 Mariner Way, Coquitlam, B.C. V3K 7B6
(Turn West off Mariner Way on Service Centre Driveway, just North of Austin Avenue)

Coquitlam Bylaw & Animal Services

Phone: 604-927-7387
Fax: 604-927-7388