Winter Wise Program

Winter in the Lower Mainland can mean a variety of weather – from ice and snow, to wind and power outages, to rain and heavy flooding. The information on these pages will help you learn about the City’s operations during these events, as well as your responsibilities and how to be prepared for any emergency.

To report an area of concern, please use our real-time Coquitlam Snow Response Request tool. Note that while snow is falling or until the primary roads are cleared, the City will not be addressing local roads or lanes.
 

Snow Removal Priorities

During a snow event, City roads are plowed according to a priority system aimed at supporting the greater public safety and public transportation access:

Priority 1 – maintain accessibility for emergency vehicles and transit vehicles on collector, arterial and emergency and bus routes that connect major sections of the community.

Priority 2 – maintenance of safe travel routes and accessibility for vehicles on streets classified as Priority 2 routes, including non arterial and collector routes that provide access to school sites, community care facilities and subzones that contain a high percentage of local roads with grades in excess of 10%, during icing and storm conditions. Priority 2 route response may be advanced, or delayed, due to event intensity, severity or duration..

Priority 3 – maintain safe travel routes and accessibility for vehicles on all remaining routes. Clearing these routes may be advanced or delayed depending on the weather event’s intensity, severity or duration.

Private roads are not maintained by the City. Residents need to contact their Property Management Company or Strata for concerns related to their roads.

Coquitlam Snow Response Plan

Resident Responsibilities

To help us better serve you during a winter weather event, please remember the following:

  • During rain or heavy wind, please remember to clear the catch basin in front of your home to help avoid flooding.
  • After a snowfall, residents must clear their sidewalks within 10 hours. Remember to shovel the snow to the back of your driveway. If you shovel onto the street, the plow will push the snow back onto your driveway and sidewalk. See “Snow Removal” FAQ below for more info.
  • If you need help shoveling snow, our Snow Angels may be able to help you. 
  • During heavy snowfall, garbage trucks may not be able to access your street. Simply bring the carts in that night, and put them out again the next morning. If your carts are still not collected the next day, bring them back inside until your next regularly scheduled collection day.
  • There are certain areas of the City with parking restrictions from Dec. 1 to Feb. 15. Please see the “Parking” FAQ below for full details.

Snow Angels Program

The Snow Angel program attempts to unite people who need help clearing their adjacent City sidewalks of snow, with eager volunteers from our community who want to help.

When it snows, City crews clear our roadways and property owners clear their sidewalks, driveways/walkways (includes city adjacent sidewalks) – all in an effort to keep Coquitlam moving. But for some members of our community, particularly seniors, moving snow is a difficult task. Snow Angels will respond to requests made to the City by those who are unable to shovel their own adjacent City sidewalk due to physical disabilities or restrictions.

To learn more about the Snow Angels Program and how you can get involved, see here



Frequently Asked Questions

Expand all

  • General Information

  • Snow Removal (Plowing / Salting)

  • Clearing Sidewalks

  • Parking When It Snows

  • City Facilities During Snow

  • Flooding

  • Changes to Garbage Collection Due to Snow

  • Ice on City Ponds & Lakes

  • Wind & Power Failures

  • Weather Forecast Updates

Engineering & Public Works Customer Service

Engineering Emergency Services for Water, Sewer and Roads

24 Hours a Day, 7 Days a Week

Phone: 604-927-3500

Engineering Customer Service Email: epw@coquitlam.ca

Please Note - The Engineering and Public Works email address is only monitored during regular business hours (Monday to Friday:  8 a.m. - 5 p.m.).​