The submission of a claim does not constitute acceptance of liability on the part of the City.
Payment of a claim will require that the City be found legally liable for the damages that you have incurred.
All claims are thoroughly investigated on facts as they present themselves and under standard legal practices and principles.
The City will not pay claims based on estimates or anticipated costs. If the City is legally liable for property damage, the City will only consider reimbursement following receipt of copies of paid, claim related invoices.
Mutual respect and professionalism is to be expected from both claimants, and City Staff.
The City is committed to settlements that are fair, reasonable and within standard industry, legal and municipal practice. Although the result of the claim may not be in your favour, the City is dedicated to providing open communication to clarify the basis and rationale of any decisions.