Accessibility

Accessibility is at the forefront of the services that the City of Coquitlam provides. Delivering community facilities, infrastructure, neighbourhood plans and community recreation programs for people of different ages and abilities are just a few examples of our commitment to accessibility.

Accessibility and Inclusion Plan

The City of Coquitlam is working to make our services, spaces and programs more welcoming, accessible and inclusive for everyone. To support this work, the City has adopted its first Accessibility and Inclusion Plan (PDF). The Plan builds on our ongoing commitment to equity, diversity, inclusion and accessibility, and provides a guide for reducing barriers so more people can fully participate in community life. 

A plain language version of the Accessibility and Inclusion Plan is available to enhance accessible communication of this important work. You can download the PDF or Word document of the Plain Language Version below.

Reporting Accessibility Barriers

We want to hear from you! Have you experienced an accessibility barrier when using a City service? Do you have ideas on how we can remove barriers to be more accessible? 

Share your feedback on the Accessibility and Inclusion Plan or report accessibility barrier in the following ways:

  • Online: Provide your accessibility feedback through the Feedback Form available 24/7.
  • Email: Email EDI with your feedback or to request support to fill out the Feedback Form.
  • Phone: Call City Hall at 604-927-3000 and ask to be directed to Equity, Diversity, and Inclusion staff. A staff member can help you submit the Feedback Form on your behalf.
  • In-Person: Visit City Hall at 3000 Guildford Way. An Equity, Diversity and Inclusion staff member will help you to fill in Accessibility Feedback Form on your behalf. City Hall is open Monday – Friday from 8 a.m. and 5 p.m., excluding statutory holidays.

Virtual Facility Tours

Explore our virtual facility tours before your visit to familiarize yourself with our amenities and accessibility features.

Recreation Accessibility Resource Guide

Coquitlam offers adaptive programs, accessible facilities and equipment to enhance recreation accessibility in the community to provide opportunities for people of all ages, abilities and means to access recreation. Review the Recreation Accessibility Resource Guide (PDF) for more information.

Recreation Inclusion

Learn more about how the City’s Community Access and Support team strives to provide community recreation experiences for people of different ages and abilities through Recreation Inclusion opportunities. 

Website Accessibility

The City of Coquitlam website is built based on accessibility compliance requirements include several voluntary consensus standards, including WCAG 2.0, a globally recognized, technology-neutral standard for web content. The website is built to be accurately interpreted by assistive technology. 

Other Accessibility Resources

The following are some references to City’s regulations and policies on access to City infrastructure for people with disabilities. This list may be updated periodically as more resources are identified.

Accessibility and Inclusion Advisory Committee

The Accessibility and Inclusion Advisory Committee ’s (AIAC) mandate is to provide advice and a local and universal accessibility perspective to Council. This supports the City of Coquitlam’s strategic goals and strategic directions toward universal accessibility. Find out more about the AIAC’s work and mandate.