If you have an Engineering emergency related to Water, Sewer, Roads or the Environment please email Engineering & Public Works Customer Service or call 604-927-3500 (24 hours a day/7 days a week). For bylaw reports, the City will not accept anonymous complaints. The City keeps the identity of every complainant confidential unless the complainant has agreed to be identified. When submitting a request for service, we ask that you have the exact address where the alleged violation has occurred. We are unable to attend complaints based on description of a house or area. We request contact information for any comments submitted in relation to City personnel to allow for appropriate follow up. All comments are addressed in confidence.
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