Form Center

By signing in or creating an account, some fields will auto-populate with your information and your submitted forms will be saved and accessible to you.

Cart Repair/Replacement Form

  1. Please complete the form below to request a Garbage or Green Cart repair/replacement. City staff will contact you within one or two business days to confirm your request and arrange payment, if needed (see “Fees” section below). For more information, please call 604-927-3500 or email Waste Reduction

  2. Preferred contact method*
  3. Cart Selection*

    Select the cart that is damaged and provide details on the type of damage.

  4. Located in white on the front of the cart.

  5. Type of Damage

    Select all that apply.

  6. Did damage occur on collection day?
  7. Located in white on the front of the cart.

  8. Type of Damage
  9. Did damage occur on collection day?
  10. Please Note

    The clips on the Green Cart are wildlife-resistant, NOT wildlife-proof. It is resident's responsibility to make sure their Garbage and Green Carts are not accessed by wildlife outside of collection day. If your carts sustain damage from wildlife due to improper storage, you may be charged for cart repairs/replacements. Under the Wildlife and Vector Control Bylaw (PDF), residents can be fined up to $500 for not properly securing waste.

  11. Freedom of Information and Protection of Privacy Act

    I understand by submitting this form I am consenting to the collection, use, and disclosure of my personal information for the purposes of Cart Maintenance Program in accordance with the Freedom of Information and Protection of Privacy Act, (the “Act”). That my personal information will be disclosed to a third-party service provider (i.e. Civic Plus and Smithrite) located in Canada for the purpose of processing my application. That if I have questions about the collection of my information I can contact the Solid Waste Programs Specialist at 604-927-3500 or email Waste Reduction.

  12. Leave This Blank:

  13. This field is not part of the form submission.