Citizen Satisfaction Survey

Last winter, the City of Coquitlam participated in an annual Citizen Satisfaction Survey. The survey, conducted by Ipsos-Reid, asked a range of questions around quality of life, important issues, City services and financial planning. The survey also included information about communication and community engagement. The statistically-valid results provide sound insight into what the City is doing well, areas for improvement, and changing or emerging trends. 

On the whole, Coquitlam residents are highly satisfied:

  • 98% said they have a good quality of life
  • 96% said they are satisfied with the services provided by the City
  • 88% said they receive good value for their tax dollars

The results of the survey help to inform future corporate planning processes, including budgeting, strategic planning and business planning.

2019 Citizen Satisfaction Survey Highlights (PDF)