Show All Answers

1. Is the CoquitlamConnect app free?

Yes, the app is free.

2. How do I download the CoquitlamConnect app for iPhone?

Go to the App Store and search for CoquitlamConnect. Select the app icon and download the latest CoquitlamConnect app.

3. How do I download the CoquitlamConnect app for Android?

Go to the Google Play store and search for CoquitlamConnect. Select the app icon, tap the icon and accept in the next screen.

4. What Apple devices are supported?

iPhone 5X and up are supported, but the augmented reality feature will only work starting with the iPhone 6S and up. The app will also run on the iPad, but it is not optimized for this device.

5. What can I do with the CoquitlamConnect app?

CoquitlamConnect allow you to get updates, news, and information directly on phone. The app allows you to locate the nearest city facilities, parks and events and provides the ability to bookmark news, events, civic facilities and city services.

6. How do I tailor the app to customize my experience?

The default placement of the icons for the CoquitlamConnect was decided through analytics that revealed the top hits on our website. However, each user can customize their home screen to display the icons in the order of their choice.

Customize the home screen of the CoquitlamConnect app in a few simple steps:

1. In the top right-hand corner of the home screen, click on the settings gear.
2. Select Home Screen Settings.
3. Using the three horizontal lines, drag and drop the icons in the order of your preference.
4. That’s it! You’re done.

7. If my phone is lost or stolen, will my information be at risk?

CoquitlamConnect does not collect any personal information.

8. How do I remove the app from my device?

iPhone Users

Removing the app is as easy as tapping and holding your finger down on CoquitlamConnect icon, then tapping the "X" in the top-right corner.

Android Users

If you’ve installed an app on your phone or tablet using Google Play that you no longer want, you can uninstall it by following these steps:

1. Visit your device’s Settings menu, and navigate to Apps or Application manager (this may differ depending on your device).
2. Touch the app you’d like to uninstall.
3. Select Uninstall.

9. What should I do if I encounter issues related to the mobile app?

First, check to see if you are running our current version and, if not, perform an upgrade. Getting the latest version often solves common issues. If upgrading doesn’t resolve things, and if you don’t see an answer for your issue in the list above, please email CoquitlamConnect with a description of the behaviour.

Please include the following information in your email:

• Type of device
• Operating system version
• Steps to reproduce the problem

10. Do I still need the Curbside Collection app to check my pickup schedule?

Yes, you will still need the Curbside Collection app to check your pickup schedule; however, you will now be able to open the Curbside Collection App via CoquitlamConnect. Just tap on the "City Apps" icon.

11. Will I now need the CoquitlamConnect app to access City services?

No. If you do not wish to download the CoquitlamConnect app, you will still be able to access all information about City services through the City’s website.