Yes, customers can withdraw from courses online; however, some courses do not allow online withdrawals. If you experience problems, please call our customer service line (604-927-4386) for support. We’re available Monday to Friday, 8:30 a.m. – 6 p.m. (except statutory holidays) and weekends 10 a.m. – 2 p.m.
To withdraw from a program online:
- Log into your account
- Select the person whose course information you want to view
- Scroll down to "Schedules" and click to expand
- The courses you have registered for will appear in the calendar; select "Switch to list view"
- Find the course you would like to withdraw from and click on "Actions" on the right hand side
- Select “Withdraw”