Frequently Asked Questions

Tenants who live in a purpose-built rental building that have five or more units are protected under the policy.

Tenants residing in strata rental properties, in which the building is owned and operated by a single owner or entity, are eligible for assistance and compensation made available through the policy.

All tenants are eligible for assistance and compensation if they: 

1. have a tenancy agreement with the landlord and, 
2. were permanently residing at the rental property on the date the City received a Development or Rezoning Application. 

Tenant eligibility criteria for multi-phased projects is identified in Q4.

Where a multi-phased project is proposed, the trigger point that determines a tenant’s eligibility for assistance under the Tenant Relocation Policy is the Master Development Plan application.

Payment must be made to the tenant before or on the scheduled move-out date.

A tenant may decide to move out soon after the Applicant submits their development application, or they may choose to stay as long as possible. A tenant may terminate their tenancy at any time in accordance with the regulations outlined in the Residential Tenancy Act (RTA). Under the RTA, Notice to End Tenancy will only be allowed after the landlord receives all necessary permits and approvals.

Compensation, including moving assistance, must only be paid by cheque or Electronic Funds Transfer.