FAQs • Is my information confidential?

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Is my information confidential?: Yes. Responses are confidential and reported only in summary form. No individual information is shared with the City or made public.

Community Satisfaction Survey

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1. Who conducts the survey?: Ipsos, a professional research firm, administers the survey on behalf of the City of Coquitlam.

2. How are residents selected?: Ipsos randomly selects residents through phone outreach and mailed invitations to complete the survey online. This helps ensure the results reflect the diversity of Coquitlam’s population.

3. What questions are asked?: The survey covers topics such as quality of life, satisfaction with City services, value for tax dollars, important community issues, experiences with customer service and how residents prefer to connect with the City.

4. Is my information confidential?: Yes. Responses are confidential and reported only in summary form. No individual information is shared with the City or made public.

5. When will the results be available?: The 2025 survey results will be posted in fall 2025 at coquitlam.ca/CommunitySurvey.

6. How do I know if a survey request is legitimate?: Surveyors will never ask for financial information or payment. If you have concerns about a request, contact the City at 604-927-6774 or email.