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Registration System FAQ

Show All Answers

1. How do I create an account?

New Accounts

If you have not registered for programs, booked a room or bought memberships with Coquitlam Parks, Recreation and Culture in the past two years, you’ll need to create an account.

Visit our Registration login page and follow the prompts to create your account. A temporary password will be emailed to you from PerfectMind: communication@perfectmind.com. Please click on the link in the email to create your own secure password. Your account will then be verified and ready to use. 

Click on the link in the email to update your password. Your account is now verified and ready to use! 

Existing Accounts

Have you registered for programs, booked a room or bought memberships with Coquitlam Parks, Recreation & Culture in the past two years? If you have, a new account has been created for you.

Expect an email from PerfectMind: communication@perfectmind.com with a link to verify your new account. You should have received an email with a link to verify your new account. The link will take you to our Registration login page. You must verify your new account before registering for programs.

2. Do I need to have an account to search for programs or view availability?

No, you can still search programs and see program availability at cityofcoquitlam.perfectmind.com. However, if you want to register for a program online, you need to have an online login. 

3. Where do I login?

To login to your account, visit cityofcoquitlam.perfectmind.com 

4. I have a login but forgot my password?

If you have forgotten your password, click ‘Forgot Password’ link on the login page. A temporary password will be sent to the email address we have on file within a few minutes. The email will be sent from communication@perfectmind.com. If you don’t receive an email, be sure to check your spam / junk folder. 

When logging in using a temporary password, you will be prompted to replace it with a permanent password. 

5. Is my personal information secure?

Our new system meets the industry standard for encryption and security measures to protect people’s personal information. Should you choose to save your financial information for easy and fast transactions, your credit card information is encrypted and secure in our system.

At the same time, we strongly encourage you to choose a strong password and be diligent in protecting your personal information and account details. More information visit Coquitlam’s Privacy Policies page. 

6. I want to register online but don't want to give my email address, what do I do?

In order to register online, you will need an online login which requires an email address. You do not have to use your main email address; any email address will work. However, this is where all correspondence will be sent including password reset emails, registration confirmations, receipts, etc.

7. I don't want to register online; can I just register in person or over the phone?

Yes, you can register by phone at 604-927-4386 during customer service call centre hours.  

Phone registration hours:

• Monday – Friday, 8:30 a.m. – 6 p.m. (except statutory holidays) and weekends 10 a.m. – 2 p.m. 
• Payment by Visa, MasterCard or American Express

8. Can I manage my own information in this system?

Yes, one of the features of the system is that you can see and manage your own information. 

This includes:

• Adding family members;
• Changing your contact information;
• Adding a credit card to your account for easier checkout;
• Managing your own login; and
• Viewing a schedule of the programs you and your family are registered in.

9. If the program is full, how do I add myself to the waitlist?

You are not able to register for a program that is full, but you can add yourself to the waitlist. If a space opens for that program or additional sessions are added, you will be contacted by phone. If we are unable to reach you, your space may be given to the next person on the waitlist. You have 24 hours to respond to a waitlist notification. Placement on a waitlist does not guarantee a spot.  

10. How do I know when I’ve successfully registered for a program?

You have successfully registered for a program, class, or activity when you click the “Checkout” button on the payment screen. You will receive a confirmation email with all of the details. You can also view your current registrations by clicking on the “My Profile” button found at the top left and navigating to your schedule.

11. How can I view my schedule?

View your current registrations by clicking on the “My Profile” button found at the top left and navigating to your schedule.

12. Can I withdraw from a course online?

Yes, customers can withdraw from courses online; however, some courses do not allow online withdrawals. If you experience problems, please call our customer service line (604-927-4386) for support. We’re available Monday to Friday, 8:30 a.m. – 6 p.m. (except statutory holidays) and weekends 10 a.m. – 2 p.m. 

To withdraw from a program online:

• Log into your account
• Select the person whose course information you want to view
• Scroll down to "Schedules" and click to expand
• The courses you have registered for will appear in the calendar; select "Switch to list view"
• Find the course you would like to withdraw from and click on "Actions" on the right hand side
• Select “Withdraw”

13. Is there a fee to withdraw from a program?

Program withdrawal fees for fall programs:

• No withdrawal fee if withdrawal is more than 5 days from beginning of the program
• $5 withdrawal fee if withdrawal is within 5 days of the program starting
• $5 withdrawal fee if program has started

Exceptions: Camps require 10 days advance notice to avoid the $5 service fee.

14. How can I see the credit on my account?

If you have credit on your account, you will see this during checkout. The credit will show as a payment option, and you can choose to use the credit, or to leave it on your account for a future transaction. Please note that the credit does not show on your “My Info” tab, but only shows during checkout.

15. How can I remove someone from my account?

To have someone removed from your account, simply contact customer service by email.

16. Can I use a Coquitlam Parks, Recreation and Culture gift card online?

Yes, you can use your gift card online. During check-out, you will need to enter in the gift card number exactly as shown on the card, including symbols (e.g. %099999999999?).

17. I have previously held an account with the City of Coquitlam, but I can't login.

Our previous database had accumulated client profiles that were obsolete or incomplete. To ensure that we only transferred current and accurate information into our new recreation software, not all accounts were transferred into the new system.

Visit cityofcoquitlam.perfectmind.com to create a new account. 

18. I have an account, but I can't see the course I registered for.

There is a possibility of having multiple accounts using different email addresses. If you think this might be the case, please contact a customer service staff at 604-927-4386 to have the accounts merged. In the case of a merge, staff will resend the up-to-date login information.

If you have any questions or issues setting up your account, please contact customer service by email.