Frequently Asked Questions
Below you will find information that might help you understand how to find things or learn about information you might need to know about your city or town.
Making a Claim with the City- Potholes & Road Hazard Losses
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Making a Claim with the City- Potholes & Road Hazard Losses
Do not continue to drive if the vehicle is not operating properly.
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Making a Claim with the City- Potholes & Road Hazard Losses
Yes. Notify your auto insurer as your policy may provide you coverage and the quickest way to have repairs made.
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Making a Claim with the City- Potholes & Road Hazard Losses
Yes. Please contact the City so that crews can take steps to address the road hazard or pothole. You can either phone the City’s Engineering and Public Works 24 hour Customer Service line at 604-927-3500 or email Engineering. Please note that Customer Service email is only monitored during regular business hours.
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Making a Claim with the City- Potholes & Road Hazard Losses
The law in British Columbia does not make a municipality, including the City of Coquitlam, legally responsible to ensure that its roads are always free of defects or hazards, such as potholes. Section 744 of the Local Government Act, R.S.B.C. 2015, c.1 provides that a municipality is not legally liable for damages that arise from a breakdown in a road. The municipality must be negligent in its maintenance of roads for it be liable. The City cannot entertain claims for compensation in a case where there is an absence of negligence.
Additionally, your right to make a claim against a municipality is time limited and you must provide written notice of a claim within two months from the date of the incident (Section 736 of the Local Government Act, R.S.B.C. 2015, c.1).