Do you allow program withdrawal and do they get their credit refunded?
  • Withdrawals: withdraw from most programs up to 5 days (10 for camps) before the first class
Time Period of Withdrawal
Refund Issued*
Five (10 for camps) or more days before first class
Full refund of fee paid
Between four to one (eight to one for camps) days before the first class
Fee paid less $5 service fee
Day of first class to the day before second class
Fee paid less value of first class and $5 service fee
Day of second class to the day before third class
Fee paid less value of two classes and $5 service fee
Day of third class or later
No refund

* Does not apply to programs that are designates as non-refundable

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1. Who is eligible to apply?
2. Who is not eligible to apply?
3. What documents do you need to apply?
4. What Government/Income Assistance documents can you submit?
5. What information should not be included in the application?
6. If I receive Old Age Security (OAS), Canada Pension Plan (CPP), or Long Term Disability (LTD) benefits, what do I submit?
7. What is an example of an Agency that could verify a Financial Assistance application?
8. How do you use the Low Income Cut-off table (LICO) if you are not receiving government assistance?
9. What is Total Family Income?
10. How do I use Income Statement for proof of income?
11. How do I apply without an Agency contact?
12. What is an adjudicator?
13. How soon will my/our application(s) be approved?
14. How do I get my 50 free drop-ins pass?
15. How do I contact Community Services staff if I have any questions?
16. How can I check to see the status of my application?
17. What can I do with my 50 free drop-ins and $225 credit?
18. Do you allow program withdrawal and do they get their credit refunded?
19. If I withdraw from a program, where does the credit go?
20. Is there a withdrawal fee of $5 for registered programs using the $225 credit?
21. What happens if I don’t have enough credit left to pay for a program?
22. How do I use my Recreation Credit?
23. How can I register for a program using Recreation Credit?
24. How long is the term for drop-ins and credit?
25. Which drop-in programs is pre-registration required?
26. How do I submit my application?