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We were using an outdated recreation software application that was being discontinued by the vendor. This provided us an opportunity to move to a modern system to better meet the needs of our customers.
If you have registered for a program, booked a room or purchased a membership at any Coquitlam Parks, Recreation and Culture facility in the past two years, your customer profile will be transferred to the new system.
You should have received an email from firstname.lastname@example.org with a link to verify your new account. Please check your Spam / Junk email folder in case the email above got sent there.
The link will take you to our new registration software webpage, cityofcoquitlam.perfectmind.com.
You must verify your new account before registering online for spring and summer programs.
If you have never registered with the City before, or haven’t within the past two years, you will need to create an account to register for programs.
If you do not have an account, simply click the “Create an Account” link on the login page at cityofcoquitlam.perfectmind.com.
For step-by-step instructions you can watch the online tutorial or read through our Client Support Manual.
To login to your account, visit cityofcoquitlam.perfectmind.com
If you have forgotten your password, simply use the ‘forgot password’ link on the login page. A temporary password will be sent to the email address we have on file within a few minutes. The email will be sent from email@example.com. If you don’t receive an email, be sure to check your spam folder just in case.
When logging in using this temporary password, you will be prompted to replace it with a permanent password.
Our new system meets the industry standard for encryption and security measures to protect people’s personal information. Should you choose to save your financial information for easy and fast transactions, your credit card information is encrypted and secure in our system.
At the same time, we strongly encourage you to choose a strong password and be diligent in protecting your personal information and account details. More information visit Coquitlam’s Privacy Policies page.
No. You can still search programs and see program availability at coquitlam.ca/registration. However, if you would like to register for a program, you will need to have an online login.
In order to register online, you will need an online login which requires an email address. You do not have to use your main email address; any email address will work. However, this is where all correspondence will be sent including password reset emails, registration confirmations, receipts, etc.
If you choose not to provide an email address for your account, you will not be able to register online, receive email business notifications such as course changes and expiry reminders for Coquitlam recreation memberships.
Yes, you will still be able to register over the phone during customer service call centre hours.
Yes, one of the features of this new system is that you can see and manage your own information. This includes adding family members, changing your contact information, adding a credit card to your account for easier checkout, managing your own login and seeing a schedule of the programs you are registered in.
You will not be able to register for a program that is full, but you can add yourself to a waitlist. If a space opens for that program or additional sessions are added, you will be contacted by phone. If we are unable to reach you, your space may be given to the next person on the waitlist. You have 24 hours to respond to a waitlist notification. Placement on a waitlist does not guarantee a spot.
You have successfully registered for a program, class, or activity when you click the “Checkout” button on the payment screen. You will receive a confirmation email with all of the details. You can also view your current registrations by clicking on the “My Profile” button found at the top left and navigating to your schedule.
View your current registrations by clicking on the “My Profile” button found at the top left and navigating to your schedule.
Yes, customers can withdraw from courses online; however, some courses do not allow online withdrawals. If you experience problems, please call our customer service line (604-927-4386) for support. We’re available Monday to Friday, 8:30 a.m. – 6 p.m. (except statutory holidays) and weekends 10 a.m. – 2 p.m.
To withdraw from a program online:
If you have credit on your account, you will see this during checkout. The credit will show as a payment option, and you can choose to use the credit, or to leave it on your account for a future transaction. Please note that the credit does not show on your “My Info” tab, but only shows during checkout.
To have someone removed from your account, simply contact customer service by email.
Yes, you can use your gift card online. During check-out, you will need to enter in the gift card number exactly as shown on the card, including symbols (e.g. %099999999999?).
Our current database has accumulated client profiles that were obsolete or incomplete. To ensure that we only bring in current and accurate information into our new recreation software, not all accounts have been transferred into the new system.
Visit cityofcoquitlam.perfectmind.com to create a new account.
There is a possibility of having multiple accounts using different email addresses. If you think this might be the case, please contact a customer service staff to have the accounts merged. In the case of a merge, staff will resend the up-to-date login information.
If you have any questions or issues setting up your account, please contact customer service by email.