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1. Why should I become an Adopt-A-Park volunteer?
2. What do I need to volunteer?

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1. Who can participate?
2. What work is required?
3. Which streets have been adopted?

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1. What are the Shelter's hours of operation?
2. I want to donate to the Coquitlam Animal Shelter. What can I donate?
3. What do I do if I find an injured or deceased animal?
4. I need to surrender my pet. What are my options?
5. What is the Pet Food Bank?

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1. What are archives?
2. Are all archival records available to the public?
3. Can I browse archival records in private?
4. Can I borrow archival records?
5. Can archival material be copied?
6. Where can I find other records related to Coquitlam?
7. Are there publications about the history of Coquitlam?

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1. When is the deadline?
2. What is the cost to apply?
3. How will my application be reviewed?
4. If I’m accepted to an event, can I sell my CD/DVD or other merchandise?

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1. What are the benefits of registering your block party?
2. What are the application requirements?
3. Are there block party guidelines?
4. Can I receive funding for my block party?

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1. What is the Board of Variance?
2. How often does the Board meet?
3. What does “undue hardship” mean?
4. How do I apply?
5. What happens with my application after I have submitted it?
6. What are the procedures at the Board of Variance meeting?
7. How do I find out the Board’s decisions?
8. How long is the Board approval valid for?
9. Who can I contact for more information?
10. Is there a fee?
11. When are the meetings?

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1. Why do you need a building permit?
2. When is a building permit required?
3. When is a building permit not required?
4. How do I get a permit?
5. How do I book an inspection?
6. Who can apply for a building permit?
7. What services does the Building Permits Division provide?
8. What types of things do I need a permit for?
9. What is the cost of a building permit?
10. I want to re-grade my property and bring in a "little" fill. Do I need a permit?
11. How long does it take to get a permit?
12. How can I find out what my property is zoned?
13. Where can I find the size of my lot?
14. What can I build on my single family residential lot?
15. How big can I build on my lot?
16. How do I determine the location of my house in relation to my property lines?
17. How high can I build a fence on my property?
18. What time will my building or plumbing inspection be?
19. Can I request a certain inspector for inspections?
20. What do I need for a final inspection?
21. How do I know if I live in a floodplain?
22. What is a flood construction level?
23. How can I get a copy of my house plans or a copy of the occupancy certificate?
24. What size of accessory building can I build?
25. There's a new development being built beside my house and I am worried about water coming onto my property. What can I do?
26. Why do I need a geotechnical engineer (for anything)?
27. How do I find out if a house I am purchasing has ever been used as a grow op?
28. What restrictions apply for building retaining walls?
29. Can I do my own plumbing on my property?
30. What is a Right of Way?
31. How can I find out about a Right of Way?
32. Where is my water, sanitary or storm connection?
33. What is a covenant?
34. What is an easement? An easement is an agreement between two private property owners whose properties adjoin.
35. How do I arrange for an easement?
36. How do I find any legal documents shown on the title on my property?

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1. What is Burke Mountain Village?
2. What is the City’s role in the development of Burke Mountain Village?
3. What steps have been taken, to date?
4. What types of commercial businesses are likely to be located in Burke Mountain Village?
5. What types of public community facilities will be provided in Burke Mountain Village?
6. What are the next steps for the development of Burke Mountain Village?

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1. What is the role of Bylaw Enforcement?
2. How do I report a complaint and how it is enforced?
3. What traffic violations are enforced by Bylaws?
4. Where are bylaw offices located?

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1. Who should I address my cover letter to?
2. What is the hiring process?
3. How can I find out about the status of the position I applied for?
4. What are the benefits of registering with us and creating a profile?
5. What does the City offer its employees in terms of ongoing professional development?
6. What career opportunities are available at the City?
7. Can I volunteer to work to gain experience?
8. I am a student looking for spring and/or summer work. Does the City hire students during this time?
9. Do I have to fill out an application form?
10. Can I email or fax my application?
11. Do I have to take any tests as part of the recruitment process?
12. What can I expect during the interview?
13. Does the City of Coquitlam require potential candidates to go through a criminal record search?
14. Do employees of the City get preference over outside applicants in a recruitment competition?
15. Does the City accept resumes for firefighter positions?

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1. Are you looking for child care?
2. Are you interested in becoming a child care provider?

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1. What parts of the city are covered by the Review?
2. What sort of changes are you going to make?
3. What kinds of businesses are included in the Review?
4. Are you going to make any new commercial areas?
5. Will the Review make new regulations for non-medical (recreational) cannabis?
6. I own a commercial property or business. Are my property taxes going to go up?
7. What kind of impact is the Commercial Zones Review going to have on my business?
8. I heard the City is already studying office uses in the City Centre. How does the Commercial Zones Review relate to that?
9. What else can the City do to help my business?
10. Why is the City reviewing Commercial Zoning?

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1. What is a CAC Program?
2. Who Pays CACs?
3. How long is the Program Grace Period?
4. When does the CAC program apply?
5. What kind of projects will the CACs fund?
6. What are the CAC rates?
7. How much revenue might the city receive from CACs?

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1. What are the priorities of the Community Support and Response Program Grant?
2. How long will it take before I know if my application has been approved?
3. Am I guaranteed grant funding if I submit an application?
4. The project has changed since I applied, what should I do?

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1. What is involved in this three-party partnership?
2. How does the community benefit from the three-party partnership model?
3. Why was Burquitlam Park selected for this facility?
4. Will this development result in a loss of parkland for the Burquitlam neighbourhood?
5. How was this project established?
6. How much will the new Coquitlam YMCA facility cost?
7. What is the overall cost to the City and the financial impact on Coquitlam taxpayers for this project?
8. Will the City have an ownership stake in the new Coquitlam YMCA facility?
9. What amenities will be located in the new Coquitlam YMCA?
10. What fee/membership model will the YMCA use for this new facility?
11. When will the Coquitlam YMCA be completed?
12. What is the expected timing for expansion to Cottonwood Park?
13. What facilities are proposed for the Cottonwood Park expansion?
14. What will happen to the existing rental housing owned by Concert Properties and located adjacent to the existing Cottonwood Park site?

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1. Is the CoquitlamConnect app free?
2. How do I download the CoquitlamConnect app for iPhone?
3. How do I download the CoquitlamConnect app for Android?
4. What Apple devices are supported?
5. What can I do with the CoquitlamConnect app?
6. How do I tailor the app to customize my experience?
7. If my phone is lost or stolen, will my information be at risk?
8. How do I remove the app from my device?
9. What should I do if I encounter issues related to the mobile app?
10. Do I still need the Curbside Collection app to check my pickup schedule?
11. Will I now need the CoquitlamConnect app to access City services?

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1. What is a development cost charge (DCC)?
2. Who pays DCCs?
3. What kind of projects are DCCs used to fund?
4. What are DCCs not used for?
5. Why are DCCs proposed to be changed?
6. How are DCC projects and growth projections determined?
7. How are DCCs calculated?
8. What are the proposed DCC rates?

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1. Who is eligible to apply?
2. Who is not eligible to apply?

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1. When is a fire sprinkler permit required?
2. When is a fire sprinkler permit not required?

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1. How do I apply to be a Firefighter?
2. What are the qualifications needed to be a firefighter?
3. What is the National Fire Protection Association (NFPA)?
4. What is the National Fire Protection Association (NFPA) 1001 Level 1 and 2?
5. What is International Fire Service Accreditation Congress (IFSAC) accreditation?
6. Does the Coquitlam Fire/Rescue prefer that a candidate receive their National Fire Protection Association (NFPA) 1001 level 1 and 2 training from a particular fire academy?
7. If I have only partially completed, or just registered for any of my licences or certifications, can I still apply?
8. Are there any courses that the City of Coquitlam recommends that will help me strengthen my résumé?
9. Can a Firefighter who is employed in another municipality interchange or transfer their position to the City of Coquitlam?
10. Does the Coquitlam Fire/Rescue recruit other positions other than Firefighter personnel?
11. Can interested persons ride along with fire personnel to learn more about the Firefighter position?
12. Where can I obtain the National Fire Protection Association (NFPA) 1001 certification?
13. Is the City accepting applications for Auxiliary Firefighter Recruitment?

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1. When is the potential for flooding the greatest?
2. What area of Coquitlam will be affected by flooding?
3. Does insurance cover flooding and costs of evacuating?
4. Can other cities be affected by flooding?
5. What does the City do to prepare for flooding?
6. What are the possible impacts of flooding?
7. If the highways are closed, where will traffic be re-routed to?
8. How do I find out if my building is built above flood levels?
9. Will the City provide sandbags?
10. Where can I get more information on how to protect my property from flooding?
11. Can we build our own dikes to ensure access to our building is protected?
12. My property is not in the floodplain. Will it be impacted?
13. How can I get disaster financial assistance?
14. What safety issues do I need to consider after a flooding event?
15. What are the possibilities of the Coquitlam River flooding?
16. Is there a flood information line?

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1. What is FOI?
2. What is not a FOI?
3. How do I make an FOI request?
4. Is there any fee for a FOI request?

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1. What are the acceptable methods of payment?
2. Are existing BC Hydro leased lights an acceptable solution?
3. As applicant, can I construct the required improvements myself? If so, what do I need to submit and how long do I have?
4. When will ‘my’ fronting street be scheduled for improvements?
5. BC Hydro is requesting detailed design drawings from the applicant to do their design, are these available?
6. What do I need to know about updating the services for my property?
7. Where do I apply for a driveway access permit?

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1. What will happen to the fence or retaining wall that separates the two properties?
2. What will happen to the tree(s) near the property line?
3. Why is the excavation going all the way to the property line?
4. Why is the road in front of the neighbouring development closed/reduced to one-way traffic?
5. Why has work stopped?
6. Who do I contact at the City if the developer/contractor isn’t getting back to me?

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1. What are the implications of owning a building, property or site that is on the City's heritage inventory?

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1. What are the implications of owning a property, building or site that is on the Community Heritage Register?

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1. Are there any upcoming planning processes for Southwest Coquitlam?
2. What’s the difference between a “Carriage House” and “Garden Cottage”?
3. Are you going to expand the “Housing Choices” areas?
4. What does “tandem parking” mean?
5. I previously heard discussion about “pre-approved building plans”, what is the status of these?
6. What is the RT-3: Multiplex zone?
7. What is “FAR” or “Floor Area Ratio”?

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1. Why do I have to pre-register?
2. What should I expect when I come to a facility?
3. Do I have to pay for parking?
4. What safety measures do you have in place?
5. Where do I enter the facility?
6. How long are sessions?
7. Can I use the washroom at the facility?
8. Can I use a changeroom at the facility?
9. Can I eat at the cafe?
10. Why do I have to leave right after my class?
11. Is it safe to swim in the pool?
12. Why isn’t the sauna open? (steamroom, hot tub, water features, etc.)
13. Can I rent helmets and skates?
14. When will the pavilions be open?
15. When will all facilities reopen?
16. When does my ONEPASS Membership extension begin?
17. What is the best way to access the most up-to-date information?
18. Can I rent space in the facility for my team to play?
19. I'm not ready to return to indoor facilities yet. Are you still offering virtual programming?

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1. What level do I register for?
2. What do I need to wear?
3. Can I rent equipment?

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1. What percentage is the City’s and the property owner’s cost share?
2. How are the costs attributed to properties along a block?
3. How much neighbourhood support is required for an Local Area Service project?
4. How will Local Area Service projects be prioritized?
5. Our block is in a steep area. How does this impact Local Area Service projects?
6. What are the costs of an Local Area Service project?
7. What are the repayment options for property owners?
8. I already have a curb and gutter along my property - will I get charged for more curb and gutter?
9. Will sidewalks be included in the Local Area Service project?
10. Is Local Area Service done in areas that are undergoing redevelopment?
11. What is meant by “Local Area Service projects are considered on a block by block basis?”

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1. Where is Maillardville?
2. What will the update achieve?

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1. How should I deal with a sewer back-up?
2. Should I call my insurance company?
3. Should I contact the City?
4. Will the City pay for my damage?

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1. How should I deal with a flood?
2. Should I call my insurance company?
3. Should I contact the City?
4. Will the City pay for my damage?

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1. What should I do if I suffered injury or property damage as a result of construction being undertaken by the City?
2. Should I call my insurance company?
3. Should I contact the City?

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1. My vehicle is damaged, what should I do?
2. Should I call my insurance company?
3. Should I contact the City?
4. Will the City pay for my damage?

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1. What is the effective date of the new zoning bylaw regulations for mechanical equipment and venting terminations?
2. What types of building permits are affected by the new zoning bylaw regulations for mechanical equipment and venting terminations?
3. Where can I get a copy of the City of Coquitlam Zoning Bylaw and siting exceptions for mechanical equipment?
4. Where do I find the zoning setbacks and new siting exceptions for mechanical equipment?
5. Does the additional 1.0 meter interior side yard setback apply to mechanical equipment inside the building?
6. What mechanical equipment is regulated by the siting exceptions in the zoning bylaw?
7. What vent terminations are regulated by the siting exceptions in the zoning bylaw?
8. What mechanical equipment and vent terminations are not regulated by the new siting requirements in the zoning bylaw?
9. Where must the vent terminations be located?
10. Who should I contact if I have questions or need more information about the new zoning bylaw regulations for mechanical equipment and venting terminations?

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1. Why should I workout with a personal trainer?
2. What do personal trainers do?

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1. Are all pesticides now restricted?
2. How do I know if a pesticide is restricted or permitted?
3. How can I dispose of pesticides?
4. Can I use pesticides on Giant Hogweed?
5. Can I use pesticides to treat the European Chafer Beetle?

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1. When is a plumbing permit required?
2. When is a plumbing permit not required?

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1. I would like to remove a tree on my private property and my property is not undergoing redevelopment. Do I need a permit from the City?
2. I want to remove a tree from my yard but it might be shared between me and my neighbor, what can I do?
3. There is a City tree on the boulevard or greenbelt that drops leaves into my gutters and yard. Can the City please remove this tree?
4. I would like to cut/prune my private property tree so it doesn’t grow too big in the future. Can I do this without a permit?
5. My neighbor’s tree overhangs onto my property. Can I trim back its branches?
6. There is a large tree on my property that really sways in the wind. Is this dangerous?
7. I would like to prune or trim my tree. Who can I hire to perform the work that will ensure my tree stays healthy and beautiful? Will the City prune my trees?
8. My neighbor’s tree seems hazardous and I want something done about it, what are my options?
9. There is a City tree on the boulevard or greenbelt that looks hazardous, dead, or dying. Who should I contact?
10. I believe my tree or a City tree is beginning to die. What are signs that the tree may be in decline and what should I do?
11. My property backs onto a greenbelt/natural area, but it is my property. Can I remove trees if I want to?
12. There is a City boulevard tree fronting my property. Can I water it during the summer? Can I prune it?

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1. Did you forget to claim your grant last year?
2. Why do I have to claim my grant each year?
3. With recent purchase or sale of property, what happens to the Home Owner Grant?
4. Can the Home Owner Grant be claimed if the registered owner is deceased?
5. How does the phasing out of the Home Owner Grant work in 2020?

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1. Will I need to create an account?
2. How can I get an online login?
3. Where do I login?
4. I have a login but forgot my password?
5. Is my personal information secure?
6. Do I need to have an account to search for programs or view availability?
7. I want to register online but don't want to give my email address, what do I do?
8. What if I don't want to provide an email address?
9. I don't want to register online; can I just register in person or over the phone?
10. Can I manage my own information in this system?
11. If the program is full, how do I add myself to the waitlist?
12. How do I know when I’ve successfully registered for a program?
13. How can I view my schedule?
14. Can I withdraw from a course online?
15. How can I see the credit on my account?
16. How can I remove someone from my account?
17. Can I use a Coquitlam Parks, Recreation and Culture gift card online?
18. I have previously held an account with the City of Coquitlam, but I can't login.
19. I have an account, but I can't see the course I registered for.

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1. How is the municipal property tax calculated?
2. How does fluctuation in my home's assessment affect my municipal property taxes?
3. If the value of my property increases, does the City get extra revenue?
4. Why does my municipal property tax go up more than the property tax increase approved by Council?
5. So, what happened this year?
6. Where can I find out my assessment?
7. Does anything else factor into my property taxes?

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1. What is a secondary suite?
2. Can my home contain a secondary suite and what makes it legal?
3. What are the benefits of legalizing my secondary suite?
4. What should I consider when designing my suite?
5. How will a secondary suite affect my utility bill?
6. What City services are available to me?
7. Which documents are required for a Secondary Suite Permit Application?
8. How can you remove a secondary suite?

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1. Why are you switching to a new registration system?
2. Will I need to create an account?
3. How can I get an online login?
4. Where do I login?
5. I have an online login but forgot my password. What do I do?
6. Is my personal information secure?
7. Do I need to have an account to search for programs or view availability?
8. I want to register online but don't want to give my email address. What do I do?
9. What if I don't want to provide an email address?
10. I don't want to register online. Can I just register in person or over the phone?
11. Can I manage my own information in this systems?
12. If the program is full, how do I add myself to the waitlist?
13. How do I know when I've successfully registered for a program?
14. How can I view my schedule?
15. Can I withdraw from a course online?
16. How can I see the credit on my account?
17. How can I remove someone from my account?
18. Can I use a Coquitlam Parks, Recreation and Culture gift card online?
19. I have previously held an account with the City of Coquitlam, but I can't login. Why is this?
20. I have an account, but I can't see the course I registered for. Why is this?

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1. What kind of Street Vendors can apply?
2. Where can I operate?
3. When can I operate?
4. How much does it cost?
5. What are the requirements?
6. Is there a specific intake date for street vending permits?
7. How do I apply to operate as a Street Vendor?

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1. What drop-ins are included in the pass?
2. What are the age ranges?
3. Is this pass for Coquitlam residents only?
4. What are the dates that the membership is valid?
5. Is this pass refundable?
6. What is the adult admission with a child, under 7 years, who has a Child and Youth Summer Pass?
7. Can youth, under 16 years of age, use this pass for the fitness centre?
8. What ages can take the Fitness: Youth Orientation?
9. Are youth able to workout alone if they complete the Fitness: Youth Orientation?
10. What does the Fitness: Youth Orientation include?

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1. How do I know my business qualifies for the program?
2. How can I use this space?
3. Can alcohol be served?
4. How long will it take to get a temporary permit?
5. When does this program end?
6. Do I need insurance?

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1. What happens at a Town Hall?
2. Will all questions get answered?

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1. What is a tree risk assessment?
2. Why was an assessment needed for Burke Mountain?
3. Will I receive the results of the assessment?
4. How will the hazard work affect the streams and wildlife?
5. Who conducted the assessment?
6. Now that trees have been removed from the covenant are registered to my property, can we use or modify this space?

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1. How do I report a tree of concern?
2. What are my responsibilities as a homeowner?
3. How are trees considered in new site developments?
4. How does the Building Permit process ensure that the treed areas have been considered?
5. What is a Restrictive Covenant?
6. How do I know if I have a Restrictive Covenant on my Land Title?
7. What is the City doing to manage trees in my area?

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1. Where do I find my permit number?
2. Do I need to download special software to use the WebPermits site?
3. How many days in advance can an inspection be scheduled or cancelled?
4. What is the cut-off time to schedule an inspection for the following business day?
5. Can I request a morning (a.m.) or afternoon (p.m.) inspection?
6. When I try to schedule an inspection I receive a message, "the inspection is already scheduled." What does this mean?
7. How will I know if my scheduled inspection has been completed by the inspector?
8. What does postponed mean?
9. In what order do I book the inspections for my permit type?
10. When I schedule the inspection and return to View Inspections screen additional inspections preceding my selected inspection are scheduled for the same day. What should I do?
11. I scheduled a drain tile inspection, do I need to schedule a separate plumbing inspection for the Rainwater Leaders (RWL), Stump, Storm, Sanitary, and Water Services?
12. I scheduled a Final Interior Plumbing inspection, do I need to schedule a separate Final Exterior Services plumbing inspection also?
13. The inspection I need to request is not in the list of inspections for my permit type, what should I do?
14. The inspection I need to request indicates the status is closed in the View Inspections screen, what should I do?
15. How do I switch to the Mobile WebPermits site from the full WebPermits?
16. Can I apply for my building and plumbing permits on the WebPermits site?
17. What is the Special Instructions box for on the Schedule Inspections screen?
18. Can I use the building permit number to schedule an interior or exterior plumbing inspections?
19. Can I review the inspection report and deficiencies for my completed inspection on the WebPermits site?

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1. My garbage or green waste wasn’t collected today. What do I do?

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1. I have a class at a recreation facility. Will it be open if it’s snowing?
2. Will parking lots at City facilities or parks be cleared during snow events?

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1. Who is responsible for clearing sidewalks?
2. Is there a “right” way to shovel the driveway?
3. I’m a senior or have a disability and am unable to clear my sidewalk or driveway. What can I do?
4. Do I have to clear all of the sidewalk?
5. Who is responsible for clearing walkways such as the Mariner overpass?
6. Why hasn’t the sidewalk in front of the school been cleared?

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1. Why hasn’t the City cleared the catch basin in front of my home? It’s covered in snow!

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1. How can I prepare for a snow or winter weather event?
2. How can I get up-to-date information from the City during a weather event?
3. Is there a manager I can speak to about my concerns?

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1. The lake looks frozen. Can we skate on it?

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1. Can I park on the street when it’s snowing?
2. Why does the City have special no parking zones during the winter?

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1. When will my street be plowed?
2. How do I report an area that needs plowing or a sidewalk that hasn’t been shoveled?
3. Why did the plow fill my driveway with snow?
4. Why can’t I just shovel snow onto the road for the plow to pick it up?
5. Why hasn’t the City cleared the cul de sacs?
6. Why hasn’t the City plowed my lane?
7. Should I move my basketball hoop?
8. Why hasn’t my road been salted yet? It’s very icy!
9. Why hasn’t the City cleared the catch basin in front of my home? It’s covered in snow!
10. Does the City plow curb to curb?
11. Why can’t the City remove the snow instead of piling it up?
12. What if I have a medical emergency and can’t get out of my house?
13. What if I have a regular medical condition and I need to be able to get out of my house in order to receive treatment or medical attention?
14. How much of my taxes goes towards snow removal every year?

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1. Who do I call if I have concerns about a tree during a wind storm?
2. My power has gone out. What do I do?