Coquitlam’s Technology Road Map (PDF) is a high-level strategic document that will guide how the City will choose and use technology to improve its business functions, operational efficiency and services to the community in the coming years.
Work on the plan started in 2016 with a view to making sure the most effective technology is being used, and meeting the City’s needs now and into the future.
Presented to City Council in February 2018, the Technology Roadmap will also help the City navigate the rapidly-changing world of technology by providing a method to identify, evaluate, prioritize and implement new solutions as they become available or cost-effective.
Road Map Strategies
Initiatives are grouped under six technology-enabling strategies that reflect the City’s operations, Strategic Plan and feedback from the annual Ipsos Reid Citizen Survey (PDF):
- Improve citizen services and customer experience
- Develop smart transportation solutions
- Maintain public safety and security
- Improve operational efficiency and productivity
- Empower staff to be better at what they do
- Migrate towards a "smart city" (a city that collects and uses electronic data to be more efficient and effective
Development of the Technology Roadmap included extensive research, a close look at staff technology use and needs, a community survey, input from the Youth Council.